Damage Deposits

We hold a damage deposit of £1,000 for reservations in the Main House and for All Cottage group bookings. This is to cover an incidental damage that may occur whilst staying at the property.
This includes, but is not limited to:
- Lost keys
- Damage to the furniture and contents
- Lost towels.
- Excessively stained bedding and towels (for example wine stains, sickness, make up or fake tan).
- Items removed from the property (for example batteries from the remote control, pillows, dishes etc. )
- Excessively untidy properties that take longer to clean than we would normally take.
- Non-declaration of chargeable extras - for example, undeclared dogs, day guests, etc.
- Smoking indoors or leaving discarded cigarette butts.
- Failure to pick-up dog poo which then requires a member of staff to do it.
- Setting off fire extinguishers or activating the monitored fire alarms.

Damage deposits are pre-authorised against your credit card two days before you are due to arrive and released within five working days after check out. Where we have to withhold any portion of the damage deposit, you will be contacted in advance within three working days of check-out.

We do not take damage deposits for indiviudal cottage bookings, but for all reservations, by entering into this agreement you do agree to pay for all replacement costs, tradesmen costs, staff time, call-out fees, and fines that we may incur as a result of your activities in our properties.