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Cancellation Policy

This policy was updated on 31st January 2024.  All bookings confirmed before this date are subject to the terms and conditions in place when your booking was made.  These are available upon request from joanne@stainsboroughhall.com

 

Once you have made a booking there is no cooling-off period in which you can cancel without charge, as the contract you have entered with us is for accommodation services for specific dates.  In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

FULL payment is required 12 weeks (84 days) before arrival or when booking if arrival is less than 12 weeks from the time of booking. 

 

We reserve the right to cancel reservations where full payment is not received 12 weeks before arrival. 

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In the event of cancellation, you must notify us as soon as possible in writing (or via email). 

 

Cancellations are refunded per the following sliding scale, and these apply to all properties at Stainsborough Hall.  

 

  • Notice of cancellation more than 12 weeks (84 days) before arrival - no refund of the 25% booking deposit, but no additional charges will be made. 

  • Notice of cancellation between 8 and 12 weeks (56 - 83 days) - 50% refund of total price paid.

  • Notice of cancellation between 4 and 8 weeks (28 - 55 days) - 25% refund of total price paid.

  • Notice of cancellation between 1 week and 4 weeks (7 - 27 days) - 10% refund of total price paid.

  • Notice of cancellation less than 1 week - no refund provided. 

 

Stainsborough Hall will make every attempt possible to replace your reservation with a new booking as soon as we receive a cancellation and Where the property can be re-let, we will refund the pro rata amount for the dates that are re-booked, minus a deduction equal to 10% of the rental value to cover administration and re-letting costs. Any refund or part refund may not be processed until after the holiday end date. If the property is not re-let, then the above policy will be in place.  

 

WE STRONGLY RECOMMEND THAT ALL GUESTS TAKE OUT HOLIDAY INSURANCE TO COVER CANCELLATIONS. 

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