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Cancellation Policy

CANCELLATIONS AND REFUNDS

  • Once you have made a booking there is no cooling-off period in which you can cancel without charge, as the contract you have entered with us is for accommodation services for specific dates.  In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • FULL payment is required 12 weeks (84 days) before arrival or when booking if arrival is less than 12 weeks from the time of booking. 

  • We reserve the right to cancel reservations where full payment is not received 12 weeks before arrival. 

  • In the event of cancellation, you must notify us as soon as possible in writing (or via email). 

  • Cancellations are refunded per the following sliding scale, and these apply to all properties at Stainsborough Hall.  

    • Notice of cancellation more than 12 weeks (84 days) before arrival - no refund of the 25% pre-payment, but no additional charges will be made. 

    • Notice of cancellation between 8 and 12 weeks (56 - 83 days) - 50% refund of total price paid.

    • Notice of cancellation between 4 and 8 weeks (28 - 55 days) - 25% refund of total price paid.

    • Notice of cancellation between 1 week and 4 weeks (7 - 27 days) - 10% refund of total price paid.

    • Notice of cancellation less than 1 week - no refund provided. 

  • Stainsborough Hall will make every attempt possible to replace your reservation with a new booking as soon as we receive a cancellation and where the property can be re-let, we will refund the pro rata amount for the dates that are re-booked, minus a deduction equal to 10% of the rental value to cover administration and re-letting costs. Any refund or part refund may not be processed until after the holiday end date. If the property is not re-let, then the above policy will be in place.  

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WE STRONGLY RECOMMEND THAT ALL GUESTS TAKE OUT HOLIDAY INSURANCE TO COVER CANCELLATIONS. 

RESERVATION AMENDMENTS

AMENDMENTS BY YOU​

  • If you want to change any detail of your confirmed booking you must let us know as soon as possible.  We will do our best to accommodate your request, but we cannot guarantee that we will be able to meet all requests for changes.

  • For changes request more than 12 weeks before arrival:

    • Where we can accommodate the requested change - you must pay any price difference between your original reservation and the new dates when the balance payment is due.  If the cost is lower, the balance payment will be adjusted accordingly.

    • If we are unable to agree on new dates with you - your booking will be considered cancelled and the cancellation policy will apply. 

  • For changes to reservations requested on or less than 12 weeks before arrival:

    • We will provide a booking amendment when we are able to re-sell your original reservation dates.  In this circumstance we will provide you with new dates (subject to availability) for your approval and you must pay any price difference between your original reservation to secure the new dates.  If the cost is lower you will receive a refund. 

    • If we are unable to re-sell your dates, we will have to consider your reservation cancelled and refunds will be provided according to the terms of our cancellation policy. 

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