Cancellation Policy

We know that everyone is keenly aware of the need for clear cancellation policies. 

 

Our policy is outlined below (this applies to all bookings made after 21 August 2021.  Reservations before this date are subject to the cancellation policies that were. in place at the time of booking (a.copy is available upon request):​

  • All refunds provided, subject to the conditions below, will be exclusive of the 5% non-refundable booking fee.

  • The booking deposit - minus the 5% booking fee - will be returned to guests immediately when reservations are cancelled more than 42 days before arrival.  The booking fee is withheld to cover the administrative costs incurred by us when cancelling a reservation. Refunds will be made within 14 days of the cancellation confirmation

  • Where reservations are cancelled 42 days or less before arrival - refunds (less the non-refundable 5% booking fee) will be made on a sliding scale, according to the property you are staying in:

 

THE COTTAGES (Dovedale, Derwent, Henmore, Summer, Lathkill)

  • Cancellations 42 days to 28 days before arrival - 75% refund of Total Cost excluding 5% non-refundable booking fee

  • Cancellations 27 days to 14 days before arrival - 50% refund of Total Cost excluding 5% booking fee)

  • Cancellations 13 days to 0 days before arrival - 0% refund of Total Cost 

THE Hall (aka the Main House)

  • Cancellations more than 60 days before arrival - Full refund minus 5% booking fee

  • Cancellations 60 to 42 days before arrival  - 75% refund of Total Cost minus 5% booking fee

  • Cancellations 42 days to 28 days before arrival - 50% refund of Total Cost minus 5% booking fee

  • Cancellations 27 days to 0 days before arrival - 0% refund of Total Cost 

 

  • Where we take a replacement booking, you will receive a full refund (minus the 5% booking fee) for the nights that have been replaced . 

  • We advise guests to take out comprehensive travel insurance.  Regardless of whether or not you choose not to have travel insurance, you accept responsibility for any loss that you may incur due to your cancellation. 

COVID-19 CANCELLATIONS

  • We will provide full refunds for COVID-19 cancellations when:

    • We are forced to close by the government.

    • Your group does not meet the government guidelines in place at Stainsborough Hall at the time of your arrival.  For example - the ‘rule of 6’, two household rule etc.

  • For all other instances, when we are legally open, our standard policies are in place - please see our booking terms and conditions