Our Approach to Guest Safety during the Coronavirus Pandemic 

When we can travel again, we will all need to continue to take steps to reduce the possibility of spreading infection. 

 

We are taking this very seriously and doing all that we can to reduce risk as much as is reasonably possible.  We want people to feel secure when they are staying with us. 

We continue to follow the guidance from the government and will update and amend our actions as necessary.

Opening and Closing

  • We are currently closed per the government mandate.  We anticipate that we will be able to re-open on July 4th, 2020 - but this may change and we will act appropriately. 

  • Once we are open, we are now blocking the day before and after each reservation to allow a 48-hour gap between guests.  

  • We've introduced "RISK FREE RESERVATIONS" for this period to reassure guests that they won't lose any money by making a reservation. 

 

Social Distancing

  • Each cottage has its own separate front door, back door, and outside area.  As such, there is no reason why you will have to come into contact with anyone other than those in your cottage.

  • We have extensive grounds and are surrounded by fields so it is possible to walk in the quiet countryside, away from crowds.

  • Guests will be asked to use communal areas without mixing groups.

 

Enhanced Cleaning

Our cottages are always clean, but, we are also introducing enhanced cleaning procedures recommended by the Government. 

  • Cottages will receive a deep clean between visits that includes disinfecting all hard and soft surfaces, door handles and knobs, TV remote controls, light switches, and plug sockets etc.. 

  • All crockery, cooking utensils, dishes, and cutlery will be washed in the dishwasher before you arrive. 

  • Linen and towels are all washed by an industrial laundry service at very high temperatures. 

  • Soft-furnishings that can’t be washed at very high temperatures will be temporarily removed from the cottages. 

  • Our cleaners will all be wearing the recommended PPE and disposable cleaning equipment will be used.

 

Personal Hygiene 

  • Our cottages have taps fitted outside the front door so that you can wash before re-entering the properties. 

  • Handwash has been left in the bathroom and kitchen.

  • Disposable cleaning equipment will be left in the cottage for your use.

Communal Areas

  • Equipment used in the games room and on the tennis court will be disinfected between visits.

  • Bats, rackets and balls will be left cottages for your personal use during your stay.  

  • Cleaning equipment will be left in the games room for you to wipe down surfaces when you've finished.

  • The DVD covers have all been disinfected and you’ll be asked to leave any that you have borrowed in the cottage so that we can wash them again before being returned to the DVD library.

 

Guest Relations

We want to provide you with our usual level of service – but we will be observing the social distancing rules in all of our interactions with you. 

  • We will answer any questions you may have during your stay via email or text in the first instance.

  • If we need to bring something to your cottage we will leave it at the door, knock and move away. 

  • We will observe social distancing rules in our interactions with you.

The cottages were extensively renovated over the winter, so there shouldn’t be maintenance issues that need our attention and we've had a lot of spare time to check the inventories - so you shouldn't be missing anything!

 

Pre-arrival Information

We will be sending COVID-19-specific pre-arrival information to all of our guests so that they are able to make the most of their holidays, whilst still making sure they do not overwhelm the local infrastructure, this will include information such as:

  • Local attraction information - which attractions are open, if pre-booking is required, etc.

  • Local restaurants and bars - which are providing delivery services, take-aways, and any rules that may be put in place regarding visiting these places.  

  • Information about local companies that are providing services such as food deliveries etc. (we are trying not to take valuable supermarket delivery slots away from the local community.)

Finally - if you have symptoms of COVID 19, please do not travel.  We will provide alternative dates or a refund it's important that everyone stays safe. 

Contact: joanne@stainsboroughhall.com

Stainsborough Hall Limited

Stainsbro Lane, Callow, Wirksworth, Derbyshire, DE4 4PU, UK

Company Number: 10664577

VAT Registration Number: 330 2912 41

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